Fleet Alliance wins top service award for third time

Fleet Alliance wins top service award for third time

Posted by

Kevin Blackmore

March 2018

Fleet decision-makers have voted us the UK’s top vehicle leasing and fleet management company for service to customers in the 2018 Experteye awards for the third time in the last four years.

Managing director, Martin Brown, commented:

“We are delighted to have again been rated the best vehicle leasing and fleet management company in terms of customer service to fleet operators with up to 250 vehicles – making it the third time in the last four years we have been recognised in this way.

“Customer service is at the heart of everything we do and to receive this award again is further testimony to the hard work, efforts and endeavours of our customer-facing staff who are committed to ensuring we deliver outstanding service to customers.”

The Experteye awards cover nine different fleet and automotive categories in total. Our Fleeteye CSI honour is based on results obtained throughout 2017 from Experteye’s market-leading post-sale customer satisfaction survey, drawn from a subscriber base of top leasing companies in the UK.

Fleet operators are surveyed independently by Experteye, who ask an extensive range of questions. The annual CSI award goes to the company that has achieved the highest combined results across the entire year.

“It’s a fantastic achievement by Fleet Alliance to win this award three times,” said Experteye chairman and founder, Rick Yarrow.

“Rather than being awarded by a judging panel, this accolade is based on independent feedback we receive from customers and there is no better judge than the fleet operators themselves who use the services of contract hire and fleet management providers.

“Having topped this category three times in the last four years proves what incredibly high standards Fleet Alliance is setting and why we are so pleased to recognise their team yet again in the category up to 250 vehicles.”

The Fleeteye CSI remains the benchmark survey in the fleet sector for measuring service levels from major contract hire and leasing providers. Companies that subscribe enjoy flexible back-end reporting and the ability to tailor the question sets so that they are meaningful.

Fleet managers who complete the survey also benefit from accessing industry benchmarking data giving them vital statistics on how well they are being served compared to other fleet operators.

Fleet Alliance has enjoyed a series of very successful years in terms of fleet size, revenue and profitability and, following the acquisition of Neva Consultants in January 2017, now manages around 25,000 vehicles on behalf of corporate clients, which would put it at No 12 by fleet size in the FN50 league table of leading contract hire and leasing companies.

This latest accolade follows a string of awards successes for Fleet Alliance in the last 12 months. In May last year, the company was voted one of the best places to work in the UK for the fifth year in a row in the Great Places to Work awards, achieving laureate status as a result, in the medium-sized category for companies with 50-499 employees.

And last November, Fleet Alliance won three awards – including the top award, Leasing Broker of the Year – at the 2017 Leasing Broker Federation Awards.


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