Company name: Fleet Alliance Limited
First registered: Scotland
Registered Number: 235634
Registered Address: Skypark 1, 8 Elliot Place, Glasgow, G3 8EP
VAT Registration Number: 803 7766 19
FCA Firm Number: 673150
Fleet Alliance Limited is authorised and regulated by the Financial Conduct Authority. Not all types of business undertaken are authorised and regulated by the Financial Conduct Authority. Fleet Alliance Limited is a credit broker and not a lender.
Fleet Alliance is a member of The BVRLA, the UK trade body for companies engaged in the leasing, rental and fleet management of cars and commercial vehicles. The BVRLA Code of Conduct sets out the standards expected by members in all aspects of the brokering of leased vehicles. You can view this code of conduct here. BVRLA membership ensures the customer that they should expect the highest level of professionalism and integrity when using a BVRLA member.
Fleet Alliance Limited and its affiliates provide this site to you subject to the following terms and conditions. Please read the terms and conditions carefully – if you visit our site you are deemed to have accepted them. Please leave the site if you do not.
Whilst this site has been compiled in good faith, Fleet Alliance Limited makes no warranty or representation that the use of this website will be uninterrupted or error free or that this site or the server that makes it available are free of viruses or bugs. To avoid any doubt, articles and other information are for general guidance only and should not be specifically relied on without taking advice.
To the full extent permissible by law, Fleet Alliance Limited assume no responsibility or liability for any information published on this website and further disclaim all liability in respect of such information. In particular, Fleet Alliance Limited hereby excludes all liability for any claims, losses, demands or damages of any kind whatsoever in relation to any information, content or advertisements.
If you wish to register a complaint, please contact us in writing: Martin Brown, Complaints Manager, Skypark 1, 8 Elliot Place, Glasgow, G3 8EP
Via Email: email@example.com
Our business is covered by the BVRLA Conciliation Service and the Financial Ombudsman Service. Any financial services complaints we cannot settle may be referred to either the BVRLA or the Financial Ombudsman Service. A copy of our Fleet Alliance complaints handling procedures can be supplied upon request. If you would like a copy of these procedures please contact us:
Address: Fleet Alliance Limited, Complaints Department, Skypark 1, 8 Elliot Place, Glasgow, G3 8EP
Your privacy is important to us. We respect your privacy and are committed to protecting your personal data. Personal data refers to any information or expression of opinion that may allow an individual to be identified, for example, their name, address, gender etc. The term data refers to any digital, automated data or manual information gathered by a company.
We have put together the following guidelines to let you know how we hold and use the personal information you may provide to us directly or through our website.
Fleet Alliance Limited are the data controller. We take our obligation to comply with General Data Protection Regulation (GDPR) and any other Data Protection Legislation very seriously. Should you have any questions regarding how we use your personal data, please contact firstname.lastname@example.org
We will only ever ask you for personal data when it is needed for any services you have enquired about or asked us to provide, or for participation in other activities in which you are taking part on the website or to respond to your requests for information such as:
- Posting comments on a news articles or blog posts
- Filling out forms on our website
- Subscribing to our newsletter or marketing
- Contacting us by phone, email or social media to avail of our services, request more information or make a complaint
Personal data will generally only be collected directly from you. However, sometimes we may collect your personal data from another person, for instance, a fleet manager, where the nature of your business with us necessitates this or if you are using our fleet management software. We do not collect any sensitive data, except where a physical or mental health vulnerability is disclosed directly to us during the process of an order.
If you contact us through this website we will retain the content of your e-mail and your e-mail address to respond to your message and handle any follow up. If you contact us via phone, your phone call may be recorded.
How Will Fleet Alliance Use My Personal Data?
Your data will be used to;
- process orders and fulfil any contractual obligations with you that arise from those orders
- send you ongoing contract communications, critical in-life contract services, notifications, and any other important information about products and services you may request from us
- communicate fleet management services
- send marketing communications which you may unsubscribe from at any time by clicking the unsubscribe link at the bottom of any of our emails.
- Provide customer service and assistance where necessary
- Notify you about changes to our service
We process your data on the basis of legitimate interest as it is necessary for us to be able to communicate with you and fulfil our contractual obligations with you in the offering of our services.
How Is Personal Data Stored At Fleet Alliance?
Fleet Alliance have existing physical, technical and organisational systems in place to ensure the safeguarding of personal client data. Personal data in physical and digital formats is stored in data centre locations within the UK and the Republic of Ireland. Personal data stored in marketing software platforms or email archives may be stored in EU or US locations, however these are compliant with GDPR and privacy shield frameworks. Fleet Alliance have adopted strict confidentiality and data protection policies in relation to your data which all staff must adhere to and acknowledge annually.
Your data will be stored in line with our data retention policy or until you request the deletion of your data. In some cases we will be bound by legal and tax regulations and will be unable to delete this personal data until the required period of time has passed.
Personal data you provide is generally stored either for the duration of your contract with us or for 7 years in order to comply with HMRC requirements or in the event of an Ombudsman complaint. Information such as bank statements or bank details are removed as soon as we no longer have a need for these. Your personal data will be removed from our marketing database within one week if you decide to unsubscribe from this service.
Who will you share my data with?
There are times when we require to share the personal information we learn from you with other parties. However, the information we hold on our clients is an important part of our business and it is not our business to sell or rent this information to others. We may however share personally identifiable information about our clients in the following situations:
- To communicate to selected third parties or suppliers in order to process your order or fulfil our contractual obligations with you, for example, to our select panel of finance providers or approved dealerships. Fleet Alliance aim to ensure that these third parties have sufficient data security measures in place when handling your data, and our monitoring of these measures will be enhanced according to our GDPR plan
- When you sign up to our newsletter, your information will be stored on the servers of our marketing platform supplier.
We use other companies and individuals to perform functions in certain situations on our behalf such as:
- Posting comments on a news article or blog post
- Signing up to our newsletter
- Exchanging emails with you using a Microsoft platform
- Taking payments via the WorldPay platform
These agents only have access to information required for that purpose and may not use it for any other purpose.
Fleet Alliance may also share your information where we believe we have a legal obligation to do so. This may include sharing information about fines or penalties.
The Data Protection Act and Sixth Data Protection Principle gives individuals the right to access any personal information that a company may hold about them. Personal information refers to any data held by a company relating to a living individual, which would allow that individual to be identified from the data. If you would like to make a subject access request for any personal information we may hold about you, you can do so by writing to the following address: Data Protection Officer, Fleet Alliance Ltd / ICL Ltd, Skypark 1, 8 Elliot Place, Glasgow, G3 8EP.
Fleet Alliance will take all reasonable steps to protect your data. All information received by us through our website is retrieved and stored using secure technology. Our website host maintains a safe and secure environment for your personal information and uses up-to-date technology with a view to protecting that information against loss, misuse or unauthorised alteration. We only allow authorised personnel access to personal information you provide.
We also receive and record information by tracking user traffic patterns throughout our pages to maintain a record of the movements of visitors to our site such as the page visited and the information, activity or service requested.
- Logging into DISQUS to leave a comment on a news article or blog post
- Allowing you to download multiple white papers with a single registration
We also use Google Analytics to help us understand how our customers use our website. Find out more about how Google uses your personal information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
The ICO is the governing body responsible for enforcing UK Data Protection legislation. Should you wish to receive more information from them or submit a complaint, you can do so by visiting https://ico.org.uk/.
The contents of this website (including all website design, text, graphics, their selection and arrangement and all associated material) are copyright of Fleet Alliance Limited or its content and technology providers except in so far as individually stated on particular material or items. Without affecting our own or third party rights under copyright, you are not permitted to copy, alter or reproduce content for commercial purposes and must credit Fleet Alliance Limited at all times.
We may edit this policy from time to time. If we make any substantial changes we will notify you by posting a prominent announcement on the site.
At Fleet Alliance we pride ourselves on being a leading UK fleet management provider whilst offering the best combination of advice, products, competitive pricing and outstanding service.
Our aim is best set out in our mission statement:
Our mission is to be the best leasing and fleet management company in the UK by developing our employees personally and professionally, reducing fleet costs and the carbon footprint of our clients, the result of which is ethical and sustainable growth.
These words reflect the culture and philosophy that is central to our activity. We recognise, however, that to fulfil this objective we must:
- Encourage our core values of Engagement, Trust, Fairness and Respect through charitable work, community involvement and environmental practices.
- Invest in the training and development of our staff to ensure they are competent and focused on the importance of treating every customer fairly
- Monitor correspondence and activities to ensure that every customer enquiry is treated consistently and that any advice given is in the customers’ best interests
- Continually assess and improve the services we provide to ensure we can meet changing requirements
- Provide documentation to clearly and unambiguously explain how our fleet management solutions and products work
- Empower our staff to ensure any concerns raised by a customer are immediately addressed
We constantly monitor our ability to achieve these standards through:
- Regular training and appraisals to assess individual performance
- Benchmarking performance against quality standards
- Internal and external audits
- Customer satisfaction surveys
Fleet Alliance abides by the six customer outcomes set out by the FCA in relation to Treating Customers Fairly:
Outcome 1: Consumers can be confident that they are dealing with firms where the fair treatment of customers is central to the corporate culture.
Outcome 2:Products and services marketed and sold in the retail market are designed to meet the needs of identified consumer groups and are targeted accordingly.
Outcome 3: Consumers are provided with clear information and are kept appropriately informed before, during and after the point of sale.
Outcome 4:Where consumers receive advice, the advice is suitable and takes account of their circumstances.
Outcome 5:Consumers are provided with products that perform as firms have led them to expect, and the associated service is of an acceptable standard and as they have been led to expect.
Outcome 6:Consumers do not face unreasonable post-sale barriers imposed by firms to change a product, switch provider, submit a claim or make a complaint.
If you have any questions or suggestions regarding these policies or believe we are not properly adhering to them please send an email to email@example.com