You might already know that we go to extraordinary lengths to ensure high quality customer service.
You know: onesie days, our own version of the Commonwealth Games and Culture Season – featuring food, music, costumes and office decorations celebrating different cultures, to mention but a few.
It’s all part of our ‘Fleet Alliance Loves’ ethic, where we have a bit of fun whilst helping to raise funds for charity and lend a hand to environmental projects.
Many think we’re a bit left-field on this one, but it really does encourage staff engagement within the Fleet Alliance team and the service we want to provide to customers. We’ve got the Gold Standard in the prestigious Investors in People programme to prove it does.
We’ve improved our management so we’re better at customer service whilst reducing our impact on the environment.
But now we’ve been certified too.
Now you might be thinking I’m already certifiable, but it’s actually Fleet Alliance that has been certified.
We’ve attained two ISO quality standards. Yup, that’s right.
And before your eyes glaze over let me tell you what that means in pub speak:
It means we’ve improved our management so we’re better at customer service and at the same time we’ve grown our business but reduced our impact on the environment.
Hurrah!
In other words, being slightly left-field bonkers is good for business and even better for you – our customers.
I rest my case – onesie to the ready!
You might already know that we go to extraordinary lengths to ensure high quality customer service. You know: onesie days, our own version of the Commonwealth Games and Culture Season – featuring food, music, costumes and office decorations celebrating different cultures, to mention but a few. It’s all part of our ‘Fleet Alliance Loves’ ethic, … Continued
The last of the major international car shows of the year began last week at the Paris Motor Show. Amid the usual media storm there were some fantastic unveils such as Land Rover’s (featured below). The car industry is never shy and retiring, is it? It’s always a brilliant event, this, set in the heart … Continued
I always look forward to this time of year for car news. There’s always lots of future model announcements as we run up to one of the major motor shows at this time of the year. This year it is Paris, next year Frankfurt, as the two shows alternate. And we can expect an avalanche … Continued
It’s official! Not only are we one of the top places to work in the UK (thank you Great Place to Work Institute) – not forgetting that our homework was marked with a gold star (thank you Investors in People) – but we’re also award-winningly tech-savvy. Yup. Move over London’s Old Street based Techno Hub … Continued
This weekend Fleet Alliance is delighted to be supporting the RSAC Three Lochs Classic which takes place on 17 August. Organised by RSAC Motorsport, the classic car rally features around 100 cars dating from the early 1900s to 1982. And Fleet Alliance is the title sponsor of the event, the first time we’ve had the … Continued
They don’t call London Mayor Boris Johnson the ‘blond bombshell’ for nothing. This week he unclipped the safety pin and lobbed a £10 tax for diesels grenade into the mediasphere. Wow! That really exploded onto our attention. With the dust settling, it’s clear there are many things going on here and at different levels. The … Continued
I’m not one for making a huge deal of where Fleet Alliance Towers is located. We’re a national company after all. But not this time. We’re home of the Commonwealth Games. I’m really excited for the city, and for the regeneration it brings to the parts of Glasgow along the Clyde – and for the … Continued
This week the internet search giant Google revealed its first prototype driverless car. I may not be alone in thinking the friendly-faced bubble car has a distinct resemblance to my nephew’s Little Tikes Cosy Coupe play car – the red and yellow plastic bubble car that kids can push along with their feet. The Google … Continued
Imagine a moment in your life that should be joyful, welcoming and fun actually being more stressful than what you would experience at work. I had to do a double-take when I saw that very question asked on TV, whilst preparing for the day at Fleet Alliance HQ. Believe it or not, it involved the … Continued
Now you might think that any right-on managing director and successful management team wouldn’t countenance such nonsense as dressing up in onesies (for the day). Or having treat days, a pancake day (on Shrove Tuesday naturally) or Easter egg decorating competitions. Now I’m sure more conservative management teams would throw their hands up in horror. … Continued