Certified-blogYou might already know that we go to extraordinary lengths to ensure high quality customer service.

You know: onesie days, our own version of the Commonwealth Games and Culture Season – featuring food, music, costumes and office decorations celebrating different cultures, to mention but a few.

It’s all part of our ‘Fleet Alliance Loves’ ethic, where we have a bit of fun whilst helping to raise funds for charity and lend a hand to environmental projects.

Many think we’re a bit left-field on this one, but it really does encourage staff engagement within the Fleet Alliance team and the service we want to provide to customers. We’ve got the Gold Standard in the prestigious Investors in People programme to prove it does.

We’ve improved our management so we’re better at customer service whilst reducing our impact on the environment.

But now we’ve been certified too.

Now you might be thinking I’m already certifiable, but it’s actually Fleet Alliance that has been certified.

We’ve attained two ISO quality standards. Yup, that’s right.

And before your eyes glaze over let me tell you what that means in pub speak:

It means we’ve improved our management so we’re better at customer service and at the same time we’ve grown our business but reduced our impact on the environment.

Hurrah!

In other words, being slightly left-field bonkers is good for business and even better for you – our customers.

I rest my case – onesie to the ready!

Certified Service

You might already know that we go to extraordinary lengths to ensure high quality customer service. You know: onesie days, our own version of the Commonwealth Games and Culture Season – featuring food, music, costumes and office decorations celebrating different cultures, to mention but a few. It’s all part of our ‘Fleet Alliance Loves’ ethic, … Continued

We’re a techno marvel!

It’s official! Not only are we one of the top places to work in the UK (thank you Great Place to Work Institute) – not forgetting that our homework was marked with a gold star (thank you Investors in People) – but we’re also award-winningly tech-savvy. Yup. Move over London’s Old Street based Techno Hub … Continued

Setting the gold standard

Now you might think that any right-on managing director and successful management team wouldn’t countenance such nonsense as dressing up in onesies (for the day). Or having treat days, a pancake day (on Shrove Tuesday naturally) or Easter egg decorating competitions. Now I’m sure more conservative management teams would throw their hands up in horror. … Continued

A bit of zaniness is better for service

I’ve talked about Fleet Alliance Loves before in this blog. It’s the bit where we let the staff loose, so to speak, to do their own thing. Some of it’s daft, some of it’s highly strenuous, but the concept is all based around charitable giving, involvement in the community, and environmental engagement. So whether it’s … Continued

Are we the best company or what?

It’s official – we are the best company to work for in Scotland. Yeeeesssss! I can’t tell you how proud I am for the staff and managers here at Fleet Alliance. The beaming faces that have graced the workplace since we found out last week have been great to see. The award was presented by … Continued

It’s a team effort

Those of you who read this blog regularly will know that me and technology are not the closest of bedfellows.I can push the buttons on my phone and call people, but anything after that becomes, shall we say – erm…Tricky? OK, so you do know me… Inevitably I have to rely on those around me … Continued