Frequently Asked Questions

Frequently Asked Questions
Susan Graham

Posted by

Susan Graham

March 2020

Due to the impact COVID-19 is having on our clients, businesses and drivers throughout the UK, we’ve pulled together a number of frequently asked questions that our customers have been raising at this time.


For any collections that are cancelled, some finance providers are advising that payments will be stopped as of original collection date with the collection being rearranged once normal business resumes. Please contact your finance provider for clarification on this.

Finance providers are advising that vehicles must continue to be insured until collections can take place. If for any reason you are unable to keep your vehicle insured, please speak to your finance provider to ask what options are available.

To request a collection, please contact your finance provider. Some are accepting collection requests with the plan to reimburse any rental payments made once the vehicle is collected. Your finance provider will be able to provide clarification on this.

We can still request Early Termination (ET) quotes for you. However, please note that physical collections are currently suspended so if you do wish to proceed with the ET, your vehicle will not be collected until normal business resumes. Please contact your finance provider for clarification on when payments can be stopped on your contract.

Please direct any requests for payment holidays to your finance provider, who will be able to advise you.

As part of the Government’s strategy to battle the growing coronavirus pandemic, the Department for Transport (DfT) has announced a temporary MOT exemption from 30 March 2020. Vehicle owners will be granted a six-month exemption from MOT testing to allow those who absolutely must travel to work in cases where they cannot work from home, or shop for necessities as set out in government guidance. For more information click here.

If your vehicle is safe to drive, servicing can be postponed until normal business resumes. If your vehicle requires urgent maintenance, please contact your finance provider who can advise on an approved garage that is able to assist.

If you have any questions relating to payments, please contact your finance provider. Specific contact points are as follows:

Lex Autolease:
0344 879 6633
Note: Use the following as the subject line: "Quote - COVID-19 Payment Request - URGENT"
Request a Payment Holiday:

0344 493 5812

ALD Automotive
0370 001 1181
Note: Add the following into the subject line: customer account number, vehicle registration number and "COVID-19"

0345 266 5228 (Mon - Fri 9am - 5.15pm)

0343 351 9078

0330 333 5678

015365 36536

07973 135 063

0370 505 0185 (Option 2)

See below for information on what to do when you breakdown, need a service or just require some general maintenance.

Breakdowns:  emergency calls outs still available, however drivers should only be driving for essential travel to minimise risk.

MOTs: postponed for 6 months by TFL.

Servicing: can be postponed until normal business resumes as long as the vehicle is showing no warning lights advising the vehicle is unsafe to drive.

Tyres and maintenance: this should be limited to essential repairs only. The normal process applies - contact your funder's driver line and select the option for maintenance/tyres, however garages are very limited so you may need to travel further and bookings may not be made if repairs are deemed non-essential.


If you have any other questions please contact our support team:

T: 0345 601 8407

You can also leave a message via the contact forms on our website and we’ll get back to you as soon as possible.

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