Our business is covered by the BVRLA Conciliation Service and the Financial Ombudsman Service. Any financial services complaints we cannot settle may be referred to either the BVRLA or the Financial Ombudsman Service. A copy of our Fleet Alliance complaints handling procedures can be supplied upon request.

If you have a complaint or would like a copy of these procedures please contact us:

Fleet Alliance, Complaints Department, Skypark 1, 8 Elliot Place, Glasgow, G3 8EP
Email: complaints@fleetalliance.co.uk