Client Services Administrator

Here’s a few questions for you

Would you like to work in an environment that nurtures and supports people? Where saying we’re flexible actually means a healthy flexible work and home life balance, where you’d be able to work 2 days from home and enjoy the benefits of flexi-time as well?

How about a benefits package that can include free parking or private dental care, duvet days, and birthday day off?

Well….

If you’re attracted to working in that type of distinctive and flexible culture, then joining Fleet Alliance might be the right move for you.

Our business has been recognised within the UK’s Great Place to Work list on 9 consecutive years as well as this year achieving Platinum status with Investors in People. We don’t rest on our laurels and allow employee welfare and wellbeing to take a back seat! Rest assured, we are always looking to improve and allow our people to develop and hopefully stay with us to build a long-term career.

Working with us, you will be able to enjoy a flexible working pattern of 2 days working from home and 3 in the office, so you can have a better balance of working and combining your personal commitments. We have found that our people have settled into being able to work from home really well over the course of the last year and because of this we don’t want to squander the opportunity to enhance people’s work and life balance.

It’s a sales environment but one with the right support from the team in place to enable an engaged, enthusiastic person to succeed in the role.

Ok, what will I be doing?

Providing excellent customer service and managing aftersales queries directed into the Client Services team. You would also be expected to offer effective and timely assistance to outsourced fleet managed customers and drivers and support the Finance team creating invoices on a regular monthly deadline.

Here’s some detail to help with your understanding of what we’re looking for…

Customer Service

  • Deal with all aftersales queries accurately and efficiently.
  • Manage all requests for purchase prices, early terminations, contract amendments and collections.
  • Issue relevant paperwork to clients/partners/associates.
  • Update customers on the progress of each query/request received.
  • Update our in-house Concillium system to reflect any changes that have been made to a contract, collections, early terminations and if there have been any issues with a vehicle and make sure all notes relating to any enquiry on an order are documented (full training will be provided on our systems).
  • Highlight anything that may reflect badly on Fleet Alliance and ensure that it is dealt with to the client and/or supplier’s satisfaction.
  • Communicate professionally with internal staff and deliver solutions when issues arise.

Fleet Support

  • Dealing with and responding to day to day enquires and emails/calls from drivers.
  • Running reports from E-fleet monthly and issue reminders for service/MOT – full training will be provided on e-Fleet.
  • Arrange vehicle movements – liaising with drivers/movements agent and emailing confirmations/updating e-Fleet.
  • Ad hoc tasks as required by Client Relationship Manager.
  • Provide assistance to Major Accounts customers with the key tasks, such as Flexi Hire, Collections, In Life queries including extension/purchase prices and contract amendments.
  • Log, save and send all fines, monthly reporting and related queries.
  • Raise monthly invoices, monthly reporting and queries.

Finance Administration

  • Raise invoices on Sage, update Concillium and the invoicing spreadsheet.
  • Maintain all filing systems and records connected to your role.
  • Order, receive, log and reconcile invoices each month.
  • Ad hoc tasks as required by Client Relationship Manager.

Presume I’ll need specific skills – what are they?

  • Effective written and verbal communication skills and problem-solving abilities.
  • A good understanding of delivering excellent customer service.
  • A sound knowledge of Excel, Word and Outlook.
  • Attention to detail is essential.
  • Demonstrate an intimate knowledge of customer needs, empathise with customers’ situations and be willing to go above and beyond the call of duty.
  • Complaint handling.

 

Apply Here

 

Alternatively, you can email a copy of your CV and covering letter to scott.ross@fleetalliance.co.uk

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