Excellence is hard won

Excellence is hard won
Martin Brown

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Martin Brown

March 2019

How do you improve on excellence? What’s the driver to keep on improving? It’s a good question.

Take tennis player Roger Federer, for example. The 37-year-old Swiss player, a veteran of 19 years in the sport, has just taken his 100th title.

At that age – with younger players continually challenging him – and with so much success already, what motivates Federer to be so brilliant? It’s something those pretenders to his many crowns would like to know.

And what about racing driver Lewis Hamilton? Last season he hung in to mentally break his title rivals and take his fifth World Championship title. His desire for more silverware shows no sign of diminishing, either.

What about the automotive world? Let’s take a look at Land Rover, a brand under siege on so many fronts at the moment. But the dealers are exceptional ambassadors of the 4×4 specialist: for the second successive year, Land Rover has finished top of the important J.D. Power 2018 UK Customer Service Index (CSI) Study.

More than that, the brand made a 16-point improvement on its 2017 performance. That’s truly impressive.

We work with many dealer groups to deliver vehicles to our customers – and we wouldn’t partner with them if they didn’t have the highest standards or service.

But we have to deliver on service, too. And like Federer, like Hamilton, we always want to be better. I’ll put my hand up to say Fleet Alliance is one of the best in the business. Not because I say so.

Because of what drivers and customers say.

Because of what the Fleet Alliance staff do to ensure that the service they provide to customers is always first rate. They work exceptionally hard to make sure the service is effortless. Every time. Again. And again. And again.

So it’s a big congratulations to all my staff for enabling Fleet Alliance to win a customer satisfaction service award of its own: the Fleeteye CSi Award – for the leasing provider offering the best service to its customers (fleet size up to 250).

It’s the fourth time in five years that the staff here at Fleet Alliance have enabled us to win the award. And it’s judged purely on feedback from our customers. We do not ‘enter’ the awards – they are judged in secret based purely on customer feedback.

So thank you for rating us so highly. Thank you to the Fleet Alliance staff for such impeccable standards.

Rest assured we shall continue to make sure we excel in providing vehicles on finance with a quality service that cannot be beaten. Because excellence is hard-won.

Because who wouldn’t want to be the Federer of the leasing world?

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