Leasing and fleet management specialist, Fleet Alliance, has won three awards – including the top award, Leasing Broker of the Year – at the 2017 Leasing Broker Federation Awards.
Glasgow-based Fleet Alliance, which has around 25,000 vehicles under management, also won the awards for Best Large Leasing Broker and Best Large Leasing Broker Customer Service to complete its hat-trick.
The Leasing Broker Awards are run by the Leasing Broker Federation, an independent membership organisation that supports leasing brokers across the UK, and are independently judged by experts in the leasing and broker fields.
More than 60 guests from across the industry, brokers and funders, gathered at RSA House in London for the Federation’s awards dinner, following the first Leasing Broker Federation Conference at the same venue.
At the dinner, Martin Brown, managing director of Fleet Alliance, was presented with the award for Leasing Broker of the Year by Steve Cocks, director of broker division, of Lex Autolease.
Fleet Alliance was selected as overall winner from all the event’s category winners after victories in two further categories on the night.
The first of these was the award for Best Large Leasing Broker which Fleet Alliance retained from 2016 and which this year was sponsored by Hyundai. Gareth Thomas, Hyundai’s head of contract hire, made the award presentation to Martin Brown.
In its presentation, Fleet Alliance had told the judges: “We currently manage over 25,000 vehicles with a combined value in excess of £692m. We deliver a complete fleet solution via our market leading Fleet 360 model which provides the best combination of advice, products, competitive pricing and outstanding service.
“We are one of the UK’s few remaining independent fleet management specialists, in a market characterised by large bank-owned contract hirers. This is how we differentiate ourselves from our main competitors as we have a panel of eight finance providers to choose from rather than just one.”
Another award for the “outstanding” Fleet Alliance, and presented to Martin Brown by Lou Hughes, minibus leasing specialist at sponsor, Carmmunity, was for Best Large Leasing Broker Customer Service Award
In its award presentation to the judges, Fleet Alliance had said: “We use two key services to allow us to capture and measure our customer service objectives, Opinurate and Experteye CSI. It is essential for us to have both of these in place as it allows us to capture feedback from two very different stakeholders, the drivers and the decision makers.”
The company added: “Delivering customer service excellence is the direct result of a committed team. We operate on the firmly held belief that by looking after our people they will, in return, look after our clients with the same care and attention. Thus, we continually invest in our staff, treating them fairly and helping them develop their skills.”
Martin Brown, Managing Director at Fleet Alliance, commented: “We would like thank the Leasing Broker Federation for their deliberations and are delighted to win a hat-trick of awards this year as recognition of the efforts we have made in the ongoing development of the company.
“Customer service is at the heart of everything we do and this year’s award success is further testimony to the hard work, efforts and endeavours of our customer-facing staff, who are committed to ensuring we deliver outstanding service to customers.”
Fleet Alliance has seen considerable awards success throughout 2017. Earlier in the year, the company was voted one of the best places to work in the UK for the fifth year in a row, achieving laureate status as a result.
The company received its fifth successive Great Place to Work Award, making it one of the top 50 best places to work in the UK in the medium-sized category for companies with 50-499 employees.
Some 92% of Fleet Alliance staff said that ‘taking everything into account I would say this is a great place to work’, which was 3% higher than the average for the top 50 UK medium sized businesses.