This guide has been prepared to outline the services we provide. We recommend you read through it now so you are familiar with the support available should the need arise.
Please note that not all of the services contained within this guide may be included in your contract. To obtain clarification of the services specific to your vehicle contact your Fleet Alliance Sales Support Administrator.
Click an element below for information:
Driver information card
Your driver card contains the helpline telephone numbers for specific services. Please keep this card on your person at all times.If you have lost you card your can call 0870 241 4656 or e-mail technicalservices@fleetalliance.co.uk
Arranging servicing, repairs or an MOT
ServiceTrak is a direct communication link between you and a national network of approved suppliers.
Benefits are:
- Priority bookings
- Complimentary collection and delivery from your work or home
- Complimentary wash and vacuum after every service
- Complimentary courtesy car (subject to availability)
- Reminder of your booking by SMS text
- Details of all repairs carried out to your
ServiceTrak will locate the nearest approved supplier to carry out the required work and manage the whole process for you. If we are unable to locate a ServiceTrak supplier, we will locate the nearest appropriate supplier for you. (Some non ServiceTrak suppliers may not be able to provide all of the benefits detailed above)
To contact ServiceTrak telephone 08702 414 656 or e-mail: servicetrak@fleetalliance.co.uk Arranging replacement tyres Simply ring the appropriate 24-hour free phone number on the Driver Information Card and you will be advised of the nearest preferred supplier. Alternatively you have the option of using the free of charge mobile fitting service for tyres.
Vehicle breakdown Most new vehicles are provided with a breakdown recovery service during the warranty period. The level of cover varies depending on the manufacturer. Where the level of cover is equal to the Fleet Alliance cover our recovery agent will utilise the manufacturer’s service. When the manufacturer cover expires or where the manufacturer cover does not provide benefits equal to the Fleet Alliance scheme our recovery agent will provide service.
Breakdown Assistance
In the event of a vehicle breakdown, our recovery agent will promptly dispatch the most appropriate resource to attend. The priority will be to repair the vehicle so that you can continue your journey with the minimum of disruption. If a repair cannot be affected, the vehicle will be recovered to the nearest Fleet Alliance approved repairer who will prioritise repairs.
(Vehicles exceeding 3500kg gross vehicle mass or exceeding 5.5m length or 2.3m width are excluded. If cover is required for vehicles in excess of these restrictions, please contact Fleet Alliance technical services for more information).
Recovery Service
If your vehicle cannot be repaired at the roadside or at a nearby garage, the recovery agent will take you, your vehicle and your passengers home or to anywhere on the UK mainland. This includes recovering your vehicle if you return home by other means. If you prefer, you may request the recovery agent provide you with a hire car which is free of charge for the first 48 hours.
Breakdown Assistance
In the event of a vehicle breakdown, our recovery agent will promptly dispatch the most appropriate resource to attend. The priority will be to repair the vehicle so that you can continue your journey with the minimum of disruption. If a repair cannot be affected, the vehicle will be recovered to the nearest Fleet Alliance approved repairer who will prioritise repairs.
(Vehicles exceeding 3500kg gross vehicle mass or exceeding 5.5m length or 2.3m width are excluded. If cover is required for vehicles in excess of these restrictions, please contact Fleet Alliance technical services for more information).
Recovery Service
If your vehicle cannot be repaired at the roadside or at a nearby garage, the recovery agent will take you, your vehicle and your passengers home or to anywhere on the UK mainland. This includes recovering your vehicle if you return home by other means. If you prefer, you may request the recovery agent provide you with a hire car which is free of charge for the first 48 hours.
Involved in an accident Our Accident Management Service is available 24 hours a day and ensures that one call will take care of the situation (conditions apply). The following services are provided for you:
Vehicle recovery & courtesy car
If the vehicle is undriveable, it will be taken to the nearest approved repairer or a secure storage area. A hire car will be provided when required, which may be subject to recharge. Alternatively, the repairer will provide a courtesy car whilst your vehicle is being repaired.
Incident Management
A fully trained specialist will give on the spot advice on any problems with regard to the incident. They will assist with completion of a Report Form and liaise with your insurers throughout the repair process.
Quality repairs
Our Accident Management Service has a network of repairer’s throughout the UK. These repairers are specialists in affecting repairs quickly and to the highest UK standards.
Vehicle recovery & courtesy car
If the vehicle is undriveable, it will be taken to the nearest approved repairer or a secure storage area. A hire car will be provided when required, which may be subject to recharge. Alternatively, the repairer will provide a courtesy car whilst your vehicle is being repaired.
Incident Management
A fully trained specialist will give on the spot advice on any problems with regard to the incident. They will assist with completion of a Report Form and liaise with your insurers throughout the repair process.
Quality repairs
Our Accident Management Service has a network of repairer’s throughout the UK. These repairers are specialists in affecting repairs quickly and to the highest UK standards.
Arranging a temporary replacement vehicle
Where your contract includes the provision of a replacement vehicle, contact Fleet Alliance Technical Services on the number shown on your Driver Information Card. We are not able to accept any hire charges if we are not advised of the requirement immediately. All replacement vehicles must be insured by your company.
As soon as the replacement vehicle is returned, please contact Fleet Alliance Technical Services who will issue a termination number to be noted for future reference. If this is not done your company will incur hire charges.
Although not incorporated in the contract, Fleet Alliance has a facility to accept hire charges on your behalf, subject to prior arrangement. You must however first check that you have the authority to accept these charges on your company’s behalf.
As soon as the replacement vehicle is returned, please contact Fleet Alliance Technical Services who will issue a termination number to be noted for future reference. If this is not done your company will incur hire charges.
Although not incorporated in the contract, Fleet Alliance has a facility to accept hire charges on your behalf, subject to prior arrangement. You must however first check that you have the authority to accept these charges on your company’s behalf.
Arranging foreign travel
If you wish to take your vehicle outside of the UK, you must obtain a European Travel Pack which will include a Form VE103. Please ensure you request your pack at least 14 days in advance of travel. You will be required to provide the following information:
Do not forget when traveling overseas that you should take a touring kit of spare parts, a warning triangle and first aid kit. In many countries these items are mandatory and must be supplied at your own expense.
- Your registration number
- Exact dates the car will be out of the country
- Countries to be visited
Do not forget when traveling overseas that you should take a touring kit of spare parts, a warning triangle and first aid kit. In many countries these items are mandatory and must be supplied at your own expense.
Your responsibilities as a driver Routine Servicing
It is essential that your vehicle is serviced in accordance with the manufacturer’s schedule. Failure to do so could result in your company incurring extra costs. Please ensure that the dealer stamps and dates the service voucher book.
Tyres - Legal Requirements
On no account should you run your vehicle on tyres that are below the legal limit. Anybody doing so not only runs the risk of injury to themselves and others but both you and your company can be held liable for prosecution.You should be aware that prosecution for illegal tyres may result in penalty points. We strongly recommend your tyres are checked on a regular basis to ensure they conform to legal requirements.
Road Fund Licence and Department of Environment Certificate (MOT)
It is your responsibility to display a current valid Road Fund Licence on the windscreen. Should a renewal disc not be received by the expiry date, please telephone your Fleet Alliance Sales Support Administrator on 0845 601 8407. Please ensure that you are aware of the MOT certificate expiry date and allow adequate time for the inspection to be carried out.
Driving Licence
You must at all times be the holder of a full and valid driving licence. We recommend that you have your licence with you while driving at all times as it may be needed if you require a replacement vehicle.
Fines
All parking fines and penalty charges must be paid promptly by you. Additional costs may be payable if any sums due remain unpaid.
Accessories
If you wish to add accessories to your vehicle after delivery, such as a tow bar, audio equipment, car telephone, driving/fog lamps, body kits or modification, you need to seek prior consent from your company and your finance provider (please contact your account administrator to confirm). All expenses, including maintenance, are your responsibility.If accessories are removed at a later date, any resulting damage must be repaired and the vehicle returned in its original condition.
Vehicle Master Key
Certain vehicles now have a coded master key that includes a transponder for added security. These keys are easily identifiable and are often colour coded. It is the driver’s responsibility to ensure the safe return of the master key on return of the vehicle. We* reserve the right to recharge all costs incurred for the replacement of a master key should this be necessary.
Care and Attention
You should ensure that the vehicle is cleaned regularly and that oil level, tyre pressures and water level etc are checked at frequent intervals. During winter the appropriate amount of anti-freeze should be included in the cooling system.
It is essential that your vehicle is serviced in accordance with the manufacturer’s schedule. Failure to do so could result in your company incurring extra costs. Please ensure that the dealer stamps and dates the service voucher book.
Tyres - Legal Requirements
On no account should you run your vehicle on tyres that are below the legal limit. Anybody doing so not only runs the risk of injury to themselves and others but both you and your company can be held liable for prosecution.You should be aware that prosecution for illegal tyres may result in penalty points. We strongly recommend your tyres are checked on a regular basis to ensure they conform to legal requirements.
Road Fund Licence and Department of Environment Certificate (MOT)
It is your responsibility to display a current valid Road Fund Licence on the windscreen. Should a renewal disc not be received by the expiry date, please telephone your Fleet Alliance Sales Support Administrator on 0845 601 8407. Please ensure that you are aware of the MOT certificate expiry date and allow adequate time for the inspection to be carried out.
Driving Licence
You must at all times be the holder of a full and valid driving licence. We recommend that you have your licence with you while driving at all times as it may be needed if you require a replacement vehicle.
Fines
All parking fines and penalty charges must be paid promptly by you. Additional costs may be payable if any sums due remain unpaid.
Accessories
If you wish to add accessories to your vehicle after delivery, such as a tow bar, audio equipment, car telephone, driving/fog lamps, body kits or modification, you need to seek prior consent from your company and your finance provider (please contact your account administrator to confirm). All expenses, including maintenance, are your responsibility.If accessories are removed at a later date, any resulting damage must be repaired and the vehicle returned in its original condition.
Vehicle Master Key
Certain vehicles now have a coded master key that includes a transponder for added security. These keys are easily identifiable and are often colour coded. It is the driver’s responsibility to ensure the safe return of the master key on return of the vehicle. We* reserve the right to recharge all costs incurred for the replacement of a master key should this be necessary.
Care and Attention
You should ensure that the vehicle is cleaned regularly and that oil level, tyre pressures and water level etc are checked at frequent intervals. During winter the appropriate amount of anti-freeze should be included in the cooling system.
If you require our assistance or advice at any time during the period of your vehicle contract, please do not hesitate to contact your Fleet Alliance Sales Support Administrator.
This guide is issued for your guidance and whilst every care has been taken in its compilation, it is issued on the basis that Fleet Alliance or it’s agents shall not incur any legal liability for any omission there from or any inaccuracy therein.
