How do you improve on excellence? What’s the driver to keep on improving? It’s a good question.

Take tennis player Roger Federer, for example. The 37-year-old Swiss player, a veteran of 19 years in the sport, has just taken his 100th title.

At that age – with younger players continually challenging him – and with so much success already, what motivates Federer to be so brilliant? It’s something those pretenders to his many crowns would like to know.

And what about racing driver Lewis Hamilton? Last season he hung in to mentally break his title rivals and take his fifth World Championship title. His desire for more silverware shows no sign of diminishing, either.

What about the automotive world? Let’s take a look at Land Rover, a brand under siege on so many fronts at the moment. But the dealers are exceptional ambassadors of the 4×4 specialist: for the second successive year, Land Rover has finished top of the important J.D. Power 2018 UK Customer Service Index (CSI) Study.

More than that, the brand made a 16-point improvement on its 2017 performance. That’s truly impressive.

We work with many dealer groups to deliver vehicles to our customers – and we wouldn’t partner with them if they didn’t have the highest standards or service.

But we have to deliver on service, too. And like Federer, like Hamilton, we always want to be better. I’ll put my hand up to say Fleet Alliance is one of the best in the business. Not because I say so.

Because of what drivers and customers say.

Because of what the Fleet Alliance staff do to ensure that the service they provide to customers is always first rate. They work exceptionally hard to make sure the service is effortless. Every time. Again. And again. And again.

So it’s a big congratulations to all my staff for enabling Fleet Alliance to win a customer satisfaction service award of its own: the Fleeteye CSi Award – for the leasing provider offering the best service to its customers (fleet size up to 250).

It’s the fourth time in five years that the staff here at Fleet Alliance have enabled us to win the award. And it’s judged purely on feedback from our customers. We do not ‘enter’ the awards – they are judged in secret based purely on customer feedback.

So thank you for rating us so highly. Thank you to the Fleet Alliance staff for such impeccable standards.

Rest assured we shall continue to make sure we excel in providing vehicles on finance with a quality service that cannot be beaten. Because excellence is hard-won.

Because who wouldn’t want to be the Federer of the leasing world?

Excellence is hard won

How do you improve on excellence? What’s the driver to keep on improving? It’s a good question. Take tennis player Roger Federer, for example. The 37-year-old Swiss player, a veteran of 19 years in the sport, has just taken his 100th title. At that age – with younger players continually challenging him – and with … Continued

Fleet Alliance – a top 50 company to work for

There are some certainties in life: Scotland will, oh so nearly qualify for the World Cup – but not quite; England will go out on penalties – of course; and the President of America will continue his foreign policy via social media. The other certainty is that Fleet Alliance continues to be one of the … Continued

People drive award-winning service

I know there’s much talk about Artificial Intelligence (AI) at the moment. About how AI will supplant humans, blue and white collar alike. But, as so often is the case, this is only so much scaremongering. As ‘Flippy’, the AI robot – introduced by a fast food burger chain – found out, reality doesn’t always … Continued

An award-winning company doesn’t stay still

Fantastic! I can’t tell you how good it feels to win. And last week we won not one or two but three awards at the Leasing Broker Awards. Organised by the Leasing Broker Federation, the awards were judged by an independent panel of judges from the leasing and automotive sector. So I’m really honoured that … Continued

Fleeteye award-winning service: it’s the staff the count

  Woo hoo! We’re winners again. #MiniFistPump Yes, for the second year in a row, I’m so very pleased to announce that Fleet Alliance has been voted the UK’s top choice for customer service in the Experteye awards. For those of you that aren’t in the know, The Fleeteye CSI remains the benchmark survey in … Continued

What are the best company cars on the market?

Each year we run an awards competition to find the best company cars for SME businesses. These awards are the SME Company Car of the Year Awards, which this year were very kindly supported by Fleet Alliance. The awards are simple in concept: manufacturers enter the cars they think are winners; we have team of … Continued

London bound for a hat-trick of awards

For the third year in a row, we were the winners in the category for the biggest fleets (1000+) at the Small Fleet Leasing awards, run by the business motoring website for SMEs, Business Car Manager. This is a great achievement for Fleet Alliance, as in a sector that continues to show considerable growth year … Continued

The real business behind a great business

I’m currently very excited. In fact, I usually only get this excited when my football club lift a trophy – but as we’re so early into the season it can’t be that – however this is yet another big moment for Fleet Alliance, so I think my excitment is well deserved. Why? Well, let me … Continued

Award-winning customer service is fun!

Yesssssssssssss! Sorry, I’ll calm down now. Apart from my natural exuberance at seeing my football club win (or beating my personal best over a 10km run, I reserve my special yeses for really big moments. And this is one such. We’ve just won the Fleetye CSI award – for the company providing the best service … Continued

We are the best!

As red-letter days go, this one in London last week was pretty awesome. For the second successive year we were voted the Best Small Fleet Leasing Company in awards run by the business motoring website for SMEs, Business Car Manager. To be honest, I was really surprised. Not because I don’t think we’re good enough. … Continued