Below you will find our policy regarding personal
information you may be asked to provide when you register on this website,
or participate in our online surveys or discussion panels or otherwise
provide personal information on this site. This includes personal data,
e-mail address and other information specific to you. We respect your
privacy and have put together the following guidelines to address your
concerns and let you know how we hold and use your personal information.
What we collect and
what we use it for
We collect personal information when you use our
services and the panels and any surveys on this site. We may also receive
information about you from our business partners or marketing firms. We
ask you for personal data only when it is needed for any services you
have enquired about or asked us to provide or for participation in any
panels, surveys or other activities in which you are taking part on the
site or to respond to your requests for information.
We also receive and record information by tracking user traffic patterns
throughout our pages to maintain a record of the movements of visitors
to our site such as the page visited and the information, activity or
service requested. If you send us e-mail, we will also retain the content
of your e-mail and your e-mail address to respond to your message and
handle any follow up. We use this information to customise the content
you see on our pages, to fulfil your requests, to communicate with you
generally and to contact you about special, promotions or new services.
If you don't want to hear about special promotions or new services, please
let us know by e-mailing us on info@fleetalliance.co.uk
Surveys and panels
In relation to surveys you participate
in, we will only request information necessary to carry out analysis relevant
to the subject at hand and will only use survey information (other than
contact details) for that survey and future aggregate analysis of data.
If after agreeing to participate in future online panels and surveys,
you want to have your name removed, send us an e-mail to info@fleetalliance.co.uk and type REMOVE in the subject line.
What information do
we share?
There are times when we require to share the personal
information we learn from you with other parties. However, the information
we hold on our clients is an important part of our business and it is
not our business to sell or rent this information to others. We may however
share personally identifiable information about our clients in the following
situations:
Agents
We may use other companies and individuals to perform
functions in certain situations on our behalf such as moderating a discussion
panel, running a survey, making enquires about you or your company or
passing your information to a credit reference agency (see
Data Protection). Other examples could include
providing marketing assistance and data analysis and providing customer
service. These agents only have access to information required for that
purpose and may not use it for any other purpose.
Subsidiaries and strategic partners
We share certain information with subsidiaries under our control and also
with our affiliated businesses but we only share client information
relating to a transaction with that business.
Data Protection - Fair Processing Notice
Use of your information: Credit Reference Agencies
In considering your application we or our financiers will search your
record at credit reference agencies. They will add to your record details
of our searches and this will be seen by other organisations that make
searches. Searches will also be made in respect of directors and partners
of firms applying for credit. Information held about you by the credit
reference agencies may already be linked to records relating to other
people with whom you have a financial association. In connection with
your application you may be treated as financially linked with them and
assessed with reference to any such associated records.
If you are a joint applicant or if you have told us of some financial
association with another person, you are declaring that you are entitled
to:
- disclose information about your joint applicant and anyone referred to
by you.
- authorise us to search, link or record information at credit reference
agencies about you and anyone else referred to by you.
It is important that you give us accurate information. We or our financiers
will check your details with fraud prevention agencies and if you give
us false or inaccurate information and we suspect fraud, we will record
this.
These records will be shared with other organisations and used by us and
them to:
- help make decisions about credit and credit related services such as
insurance for you and members of your household.
- trace debtors, recover debt, prevent money laundering and fraud. Fraud
prevention agency records will also be shared with other organisations
to help make decisions on motor, household, credit, life and other insurance
proposals and insurance claims, for you and members of your household.
You have a right to receive a copy of the information we hold about you
if you apply to us in writing. You may also contact our financier for
a copy of the information they hold about you. A fee will be payable.
We will tell you who the financier is upon request.
Promotional Offers
Other companies sometimes ask us to market their
products and/or services on our site and we sometimes send these offers
to our clients on behalf of these other businesses. When we do this,
we do not give that business your name and address. If you don't want
to receive such communication, please let us know by e-mailing us at info@fleetalliance.co.uk
Business Transfers
We are continually trying to expand and improve
our business and we may sell or buy businesses or assets in these transactions.
Client information is generally one of the transferred business assets
in these situations and in the event that Fleet Alliance Limited or
substantially all of its assets are acquired, client information may
be one of the transferred assets.
Where we deal with other companies etc as above, we require those companies
to comply with our privacy policy. We may also require to release information
where required to do so by law. Other than in the above situations we
will give notice on this site when your personal information might be
shared with third parties and you will have the opportunity to decide
not to share that information.
Security
All information is received by us and retrieved
using secure technology. In order to provide a safe and secure environment
for your personal information we use up to date technology with a view
to protecting that information against loss, misuse or unauthorised alteration.
We only allow authorised personnel access to personal information you
provide. By creating passwords that cannot be easily accessed, guessed
or reproduced by unauthorised persons can enhance the effectiveness of
our safety measures.
Cookies
A cookie is a small data file that certain web
sites write to your hard drive when you visit them. The only personal
information a cookie can contain is information a user supplies him or
herself. A cookie can't read data off your hard disk or read cookie files
created by other sites. Cookies, however, enhance ours or our partners
website performance in a number of ways including providing a secure way
for us to verify your identity during your visit to ours or our agents
websites and personalising your experience on our site making it more
convenient for you. Fleet Alliance Limited or our agents therefore
uses cookie technology to track or record information about visitors to
ours or our agents' sites. These cookies are "session specific"
and are not used to record personal information or to associate personal
information with the use of Fleet Alliance Limited or our agents services.
Your privacy and security are not compromised when you accept a cookie
from ours or our agents websites. You can refuse cookies by turning them
off on your web browser and you do not need to have cookies turned on
to successfully use the site.
Changes to Privacy Policy
We may edit this policy from time to time.
If we make any substantial changes we will notify you by posting a prominent
announcement on the site.
Complaints procedure 
