Staff are always courteous, respond quickly and offer a number of options to enable us to make appropriate decisions.
Primary Satisfaction Metrics
Clients who would recommend Fleet Alliance.
Clients who were happy with the order process.
Drivers who are happy with the delivery process.
Order & Delivery Process
Vehicle orders processed without issue.
Fleet Alliance offers a professional and attentive service, are prompt to reply to all queries and always provide good clear guidance and advice whenever required.
I always found the people at Fleet Alliance to be very professional and it’s nice to put a face to a name while talking on phone. My personal contact always finds me the best price. Never had a problem in eight years, which speaks for itself.
Fleet Alliance always offer reliable and competitive pricing, superb service and sound advice. So much time can be wasted when it comes to Contract Hire in terms of poor service, inaccurate pricing and false promises but with Fleet Alliance they get things right first time.
In my opinion, there are four aspects to commercial success: 1. Service 2. Quality 3. Price 4. Constant review of points 1 – 3. I feel Fleet Alliance operates in this manner and, in addition, offers a friendly and efficient service.
“We find that Fleet Alliance provide us with a highly professional and first class service. Their friendly staff show the highest level of expertise and are completely committed to ensuring that customer satisfaction is always the top priority”
“When the time came to make a decision regarding our vehicle fleet, we did look to a number of suppliers – many of whom were the largest leasing companies in the market. We choose Fleet Alliance because they were able to demonstrate considerable cost savings and a high degree of client care, both of which are very important to us. However it was the innovative technology that Fleet Alliance was able to provide that was instrumental in our awarding them with our fleet. The team at Fleet Alliance are continually responsive to our needs and I would have no hesitation in recommending them to any of our clients.”